Internet Not Working? Restore Your Connection

Do this first

Set your DNS back to automatic. It fixes most connection problems in about two minutes, and you can switch Bloqr back on afterwards.

Step 1: Switch DNS back to automatic

iPhone / iPad

1. Open Settings and tap Wi-Fi.
2. Tap the info button next to your network.
3. Tap Configure DNS and switch it to Automatic.
4. Tap Save, then turn Wi-Fi off and on.

Android

1. Open Settings and go to Network & Internet.
2. Open Private DNS.
3. Choose Automatic (or Off).
4. Save, then turn Wi-Fi or mobile data off and on.

Windows

1. Open Settings and go to Network & Internet.
2. Select your active connection (Wi-Fi or Ethernet) and open its hardware properties.
3. Next to DNS server assignment, choose Edit and switch it to Automatic (DHCP).
4. Save, then disconnect and reconnect to your network.

Mac

1. Open System Settings and go to Network.
2. Select your connection and click Details, then DNS.
3. Remove the Bloqr address with the minus button.
4. Click OK, then turn Wi-Fi off and on.

Router

1. Open your router’s admin page.
2. Find the DNS settings.
3. Set DNS to Automatic or clear the custom Bloqr address.
4. Save and restart the router.

Step 2: Check you are back online

1. Open a website you do not visit often.
2. If it loads, you are back online.
3. If it does not, restart your device and your router, then try again.

Only one device?

If you cannot get online at all, you can still reach this page from any other phone, or with mobile data. If this device is your only way online, restart it and the router first. Then try Step 1 again.

When you are ready to try Bloqr again

Go back to Use Bloqr on your device and re-enter your Bloqr DNS address. If the problem comes back, tell us what you see in the chat and which device you used.

Related

• Use Bloqr on your device
• Frequently asked questions