Bloqi Chat Not Showing Up?

Bloqi lives in a little chat window in the corner of the page. If your privacy tool is doing its job a little too well, the window never shows up. That is a good sign for your tool and a slightly lonely sign for Bloqi.

Short version

Allow the hosts in the table below for the Bloqr site, reload the page, and the chat button should appear. Prefer email? You can always reach us at the contact link in the footer.

What to allow

Bloqi runs on Intercom’s chat service. The chat window loads from a few Intercom hosts, not from intercom.com itself, which is why allowing only that name does not always help.

Host	What it is for
widget.intercom.io	Loads the chat button
js.intercomcdn.com	The chat code
*.intercom-messenger.com	The chat window itself
nexus-websocket-a.intercom.io and nexus-websocket-b.intercom.io	Live messages (a persistent connection)
uploads.intercomcdn.com	Images and files you attach (US region)

Allow them for the Bloqr site only. You do not need to allow them everywhere.

How, by kind of tool

Menus change

Every tool names things a little differently. Look for “allow list”, “allow rules”, “exceptions” or “trusted sites”.

• Browser extensions (ad and tracker blockers): open the extension’s menu on the Bloqr page, pause it for this site, or add the hosts above as exceptions, then reload.
• DNS filters and network-wide blockers: add the hosts above to the allow list, then reload. If you also use Bloqr as your DNS, nothing changes on our side.
• VPN apps with built-in blocking: turn off the blocking feature for the Bloqr site, or add the hosts as exceptions.
• Corporate networks: ask your IT team to allow the hosts above. They may also need to allow secure websocket traffic (wss).

Why this is safe to allow

• The chat window is walled off. It runs in its own frame from a different address, so the page you are reading cannot read your messages, and the chat cannot read the page.
• It does not see your lookups. Bloqi never sees what you look up while browsing. It sees what you type in the chat and the details you choose to share.
• Intercom is our chat provider. Like most chat tools, Intercom may receive basic page and device details to make the chat work. Our Privacy Policy covers what is collected.
• You are in control. Allow it for this site only, and remove the exception whenever you like.

Still no chat?

1. Reload the page after changing your settings.
2. Try a private window with extensions off. If the chat appears, an extension is the cause.
3. Check whether your network blocks websocket connections.
4. Still stuck? Use the contact link in the footer and tell us which tool you use. We will help from there.